website: whatmobile.com.pk
POSITIVE FINDINGS:
1. Visibility of system status:
Nagivation of pages is visible throughout the pages which shows where we are now.

2. Match between system and real world:
All terminology are relatable to real world like reviews,contact us and outlets etc.
3. Flexibility and efficiency of use:
The features and description of each product is visible and flexible to use.


NEGATIVE FINDINGS:
1. User control and freedom:
checkout or payment process is not easy because there is no add to cart option or wishlist option so user didn’t freedomly used.
recommendation: Add an option of add to card then user will easy to checkout the product.
2. Consistency and Standards:
Its interface is not consistent like the menu bar(mobile phone, review,news etc) and search bar option over all pages.


3. Help and documentation:
there is no help option or any virtual agent to guide the user about the website.
recommendation: use live chat option to guide or to resolve person’s problem.